Terms of Service

1. Acceptance of these terms

By creating a Luumo parent account, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not create an account or use Luumo.

2. Who can use Luumo

Luumo accounts must be created and controlled by a parent or legal guardian who is at least 18 years old. Children do not create their own accounts — a child profile can only be added by a verified parent account, and every session your child has with Luumo happens under your account and your configured guardrails.

3. Verifiable parental consent

Before adding a child profile, we require a small identity-verification charge to confirm you are an adult with a valid payment method. You represent that you are the parent or legal guardian of any child profile you create, and that you consent to Luumo collecting and processing your child's data as described in our Privacy Policy.

4. What Luumo is — and isn't

Luumo is an AI-powered Socratic tutoring tool designed to build reasoning, curiosity, and conceptual understanding through guided questioning. It is a supplementary learning aid, not a substitute for formal schooling, professional tutoring, or — in matters of a child's emotional or physical wellbeing — professional medical, psychological, or counseling care. If your child discloses something that concerns you, please follow up directly; do not rely on Luumo as a crisis or safety resource.

5. Early access and future billing

• During early access, Luumo parent accounts are free to use after the one-time ₹1 Razorpay parental identity-verification charge (not a subscription).
• Explorer and Genius Family prices shown on the marketing site are intended future plans. Auto-renewing paid subscriptions are not charged today and cannot be purchased in-product yet.
• When paid plans launch, we will update this section and notify active parent accounts before any recurring charge begins. Prices will be listed in Indian Rupees (₹).
• You may delete your parent account (and all child data) at any time from the dashboard.

6. Acceptable use

You agree not to, and not to permit your child to, use Luumo to:

• Attempt to bypass, disable, or probe the safety moderation or parental guardrail systems.
• Submit content that is unlawful, abusive, or infringes another person's rights.
• Reverse-engineer, scrape, or resell access to the product.
• Use the product in a way that could harm, disable, or overburden Luumo's infrastructure.

We may suspend or terminate an account that violates these terms, or that we reasonably believe poses a safety risk to a child.

7. Your content

You and your child retain ownership of the messages your child sends. You grant us a limited license to process that content solely to operate the tutoring conversation, run safety moderation, and — only if you've opted in — generate the insight reports described in our Privacy Policy.

8. AI-generated content

Luumo's replies are generated by large language models and are designed to ask guiding questions rather than assert facts. Like any AI system, Luumo can occasionally be inaccurate, incomplete, or phrase something in an unexpected way. Please review your child's sessions periodically and use your judgment — Luumo is a thinking partner for your child, not an unimpeachable source of truth.

9. Termination

You may delete your child's profile or your parent account at any time. We may suspend or terminate access for violation of these terms, non-payment, or if required by law. Sections that by their nature should survive termination (e.g. limitations of liability) will continue to apply.

10. Disclaimers and limitation of liability

Luumo is provided "as is" without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by applicable law, Luumo Inc. will not be liable for indirect, incidental, or consequential damages arising from your use of the product. Nothing in these terms limits liability that cannot be limited under applicable law.

11. Governing law

These terms are governed by the laws of India, without regard to conflict-of-law principles, unless a mandatory local law in your jurisdiction requires otherwise.

12. Changes to these terms

We may update these terms from time to time. We'll update the "last updated" date above and, for material changes, notify parent accounts by email.

13. Contact us

Questions about these terms can be sent to legal@theluumo.com. Our website is www.theluumo.com.